Change Text Size
Email Columns Print page
Columns: The Online newspaper for the University of Georgia community
Show Index
March 17, 2014   Columns Articles | Campus Closeups | School of Law staffer sets the bar for providing great…
Magnify Whitehair, Tina 2014-h.env
Tina Whitehair Photo by Paul Efland

School of Law staffer sets the bar for providing great customer service

Matt Chambers


Recent and archived articles by Matt Chambers

News Service
Media Relations, Division of Marketing & Communications
Work: 706-583-0913
By Matt Chambers | March 17, 2014

Tina Whitehair sets the bar for going above and beyond both at work and home. An administrative associate at the School of Law, Whitehair provides support for 15 professors, countless students and even volunteers her time outside of the work week.

"I like helping people," Whitehair said. "I like doing the little things that make everything easier for other people."

At Georgia Law, Whitehair is involved with just about everything. She helps proofread for professors, sets up interviews with the media, handles take-home exams and recommendation letters, performs background research and much more. She also processes travel reimbursements, sets up class calendars and creates systems for students to pay for course packets using credit cards.

"I do pretty much anything that comes up and someone needs help with," she said. "I'm kind of a jack-of-all-trades."

Whitehair's hard work and great customer service have not gone unnoticed. The School of Law's staff council presented her with the 2013 Emma P. Terrell Distinguished Employee Award in December. The award is presented annually to recognize staff members who demonstrate an outstanding work ethic, a commitment to service and exceptional job performance in addition to the cooperation necessary to increase the quality of education and service provided by the law school. Whitehair received the award at a holiday luncheon.

"About two minutes before (the award) was presented Professor (Ronald) Carlson asked if I knew who won, and I said I didn't know. Then they said my name, and I was sitting there like a deer in the headlights," Whitehair said. "I was really surprised actually."

The West Virginia native said that all her professors and many of the students with whom she interacts every day sent in nominations for her to win the award.

"It's gratifying to know that, as much as I love my job, obviously they think I'm doing a good job," she said.

Now that she's been at Georgia Law for three years, Whitehair said she's grown extremely attached to the students and faculty. She calls the professors her "cubs," and she offers students a "safe den" to come to when they're having a bad day.

"A few of my professors have made me swear an oath I won't leave them, but I'm pretty sure I'm not going anywhere; this is like my family here," Whitehair said. "I tell people you have to go through me if you have a problem with my cubs or kids."

Outside of work, Whitehair volunteers with the nonprofit Random Acts, a global organization that aims to inspire and fund random acts of kindness. Whitehair originally saw an online video about the group and wanted to get involved. She currently volunteers as the executive assistant to the director, a position she was offered after she applied for a different volunteer spot.

"I basically have two full-time jobs since I do this here at the law school and then go home and help Random Acts," Whitehair said. "It keeps me busy­­-but it's a good busy-and it suits my personality to be helping people."

More from this issue

  • March 17, 2014

    GMOA receives awards for publications, advocacy

    The Georgia Museum of Art recently received three regional and state awards, two from the Georgia Association of Museums and Galleries and one from the Southeast chapter of the Art Libraries Society of North America. Continue

  • March 17, 2014

    Emory law professor to speak about child welfare in Georgia

    Melissa Carter, a member of Emory University's law faculty and executive director of the Barton Child Law and Policy Center, will present a lecture March 26 at 11 a.m. in the Chapel. Open free to the public, the lecture will review the history and impact of recent reform efforts on Georgia's child welfare system and will discuss proposed strategies for future improvement. Continue

  • March 17, 2014

    Terry College uses innovative methods to produce movers and shakers

    Innovation is anything but business as usual. That's the spirit behind a spate of offerings at UGA that is providing students with fresh approaches to business learning. From groundbreaking competitions to pioneering courses, students are finding out just how far out-of-the-box they can go. Continue

  • March 17, 2014

    UGA Global Educational Forum will focus on women in sport, education, health

    UGA faculty and invited scholars will discuss the accomplishments of women and the challenges they face during the eighth annual UGA Global Educational Forum, "Women in Sport, Education and Health," on March 18 at the Georgia Center for Continuing Education. Continue

  • March 17, 2014

    Speaker: US HIV/AIDS relief averted bigger crisis in Africa

    One of America's greatest accomplishments in international aid is not very well known by the American public, according to Bruce Larson, an associate professor of international health at the Boston University School of Public Health. Continue

  • March 17, 2014

    Research finds that healthy rivers make healthy marshes

    The health of salt marshes on the Georgia coast depends on the amount of water flowing through the state's rivers, according to a new study from the Georgia Coastal Ecosystems Long-Term Ecological Research program, which operates out of the UGA Marine Institute on Sapelo Island. Continue

  • March 17, 2014

    Nesbit named vice president for finance and administration

    Ryan Nesbit, who has served UGA as interim vice president for finance and administration since last July, has been named to the position permanently effective April 1.  Continue

  • March 17, 2014

    Symposium to look at medicine with historical lens

    "Ancient Medicine and the Modern Physician," a two-day symposium sponsored by the classics department of the Franklin College of Arts and Sciences in collaboration with the Georgia Regents University/UGA Medical Partnership, aims to find relevant historical practices that are useful to modern-day physicians.  Continue

  • March 17, 2014

    Group think

    On the fourth floor of the main library, students are discussing their marketing homework, drawing carbon chains on the walls and jotting down a poem on a door-and while it's not typical library behavior, it's all encouraged. Continue

  • March 17, 2014

    Debate team qualifies for national tournament for 25th straight year

    For the 25th consecutive year, the UGA debate team has qualified for the National Debate Tournament. At the district competition held in late February at Emory University, UGA qualified two teams-the maximum number available to any university-to the season-concluding national championship, which will be held from March 28 to April 1 at Indiana University. Continue

  • March 17, 2014

    Franklin College administrator named University Professor

    Russell Malmberg, a professor of plant biology and associate dean in the Franklin College of Arts and Sciences, has been named University Professor, an honor bestowed on faculty who have had a significant impact on UGA in addition to fulfilling their normal academic responsibilities. Continue

  • March 17, 2014

    UGA earns fourth consecutive Tree Campus USA recognition

    For the fourth year in a row, UGA has received Tree Campus USA recognition from the Arbor Day Foundation for it promotion of a healthy campus tree management program in 2013. Continue

  • March 17, 2014

    Professor explores how to use a type of fat for weight loss

    It may sound counterintuitive, but one way to lose weight may be to gain fat, according to Hang Yin, who recently was hired as an assistant professor in UGA's Center for Molecular Medicine and the department of biochemistry and molecular biology in the Franklin College of Arts and Sciences. Continue

Columns is produced by the University of Georgia | Division of Marketing & Communications | Feedback