Beginning Sept. 1, current MyID owners who need to change their password, as well as those requesting a MyID for the first time, will see a new, improved process.
The UGA MyID is used by students, faculty and staff to access a range of online services, including UGAMail, WebCT, MyUGA and the employee self-service Web site. All services related to the UGA MyID are accessed via the MyID Web site.
Visitors to the MyID Web site will see an updated opening page that will direct requests for new MyIDs, password change requests and secret question management to the new UGA Identity Manager System.
Current MyID owners will notice that password changes will require that a new set of secret questions be set. Two sets of secret questions will be required, each providing different advantages.
One set of secret questions will be used for self-service password resets of a forgotten password.
The other set will be used when requesting assistance via telephone at the EITS Help Desk and other UGA departments requiring phone authentication/validation. This will eliminate the requirement to ask for the last four digits of the caller’s Social Security number for identification.
For those requesting MyIDs, the new process uses online approvals to ensure that new employees receive the access they need to online services in a timely fashion. New employees are currently processed through a paper system that often delays issuing the MyID.
When visitors select the option to create a new MyID, they will see a privacy statement before being sent to the new request form. Visitors requesting password changes will log into the Identity Manager System using their MyID and current password.
These improvements to MyID processing are part of the overarching Identity Management Initiative at UGA.
The two principal goals of the initiative are to create and sustain a managed and coordinated identity management foundation and to eliminate reliance on the Social Security number as an identifier.
